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Employment with Cox & Kings

Join the Cox & Kings Team

Cox & Kings offers both entry-level and experienced professionals a fast-paced, business-casual work environment with outstanding opportunities for career development.

We are all team players. Every employee has an opportunity to grow and take on additional responsibilities.

Director of Product Development


Position Title: Director of Product Development
Department: Product Development
Accountable To: Chief Operating Officer

Employment Status: Full time in our Los Angeles office (preferred)

Position Summary

Cox & Kings, The Americas, is seeking a Director of Product Development to oversee and expand the company's growing product line. This position is ideal for an experienced product development manager with a strong drive to create best-in-class products, an entrepreneurial spirit, effective negotiation, relationship and project management skills, and a zeal for addressing marketplace needs, trends, and changes through unique product offerings.

Responsibilities

  • Develop new compelling, unique products on a quarterly and ad hoc basis, and partner with destination specialists, marketing, and business development teams to create differentiated products for various audiences and distribution channels
  • Vet and contract destination management companies and other on-the-ground suppliers
  • Work in conjunction with destination specialists to maintain and strengthen relationships with on-the-ground suppliers and ensure that they are delivering services according to the high standards set forth in service-level agreements
  • Conduct research and analysis on a consistent basis to ensure that company products are appealing and priced competitively
  • Identify market trends and opportunities; propose and create FIT and group products that address trends and capture these business opportunities
  • Own product roadmap and calendars
  • Maintain thorough knowledge of products and services available in the marketplace at destinations worldwide and of products and services available through Cox & Kings, The Americas
  • In conjunction with business team, serve as a key point of contact for all new product and supply opportunities
  • Coordinate with sales and marketing teams to offer compelling incentives to travel advisors and clients
  • Ensure product content on website and other channels is up-to-date and accurate
  • Develop and deploy training of destination specialists, outside sales, travel advisors, and marketing and PR teams on new product offerings (including the organization of FAM trips)
  • Coordinate with other Cox & Kings divisions (Bentours, Tempo Holidays, SuperBreak, Cox & Kings U.K., Meininger and others) to leverage existing product and supply contracts


Skills and Abilities

  • Must possess demonstrated leadership skills.
  • Experience with online product distribution and/or dynamic packaging is a plus
  • Must possess exceptional analytical and problem-solving skills, critical thinking and decision-making capabilities
  • Must have strong mathematic aptitude
  • Must have proven success contracting and negotiating
  • Must have excellent written and verbal communications skills
  • Must have excellent organizational skills with demonstrated initiative and ability to perform multiple tasks simultaneously.
  • Must be detail-oriented
  • Must perform well under pressure in fast-paced environment and meet required deadlines
  • Must be able to interact with employees at all levels within the organization
  • Attend relevant national and international trade shows as required
  • Must be proficient in Microsoft Office suite applications and proficient in basic computer operations


Education and Experience

  • Bachelor's Degree preferred
  • 7+ years' experience in similar position
  • Experience with custom-tailored luxury FIT products, and with contracting DMCs


About Cox & Kings, The Americas

With a history spanning more than 250 years, Cox & Kings is the world's most enduring luxury travel brand. Born in 1758 as an U.K. and India custom travel outfitter, the company's U.S. operations today remains unwavering in its commitment to providing travelers with exquisite aspirational cultural and wildlife journeys. Specialized destination teams comprised of industry experts share their extensive local product knowledge and offer extraordinary insider access. Together, they create exclusive individual bespoke and tailored group experiences to the world's most exotic destinations. In addition to local philanthropic efforts around the world, Cox & Kings supports Tourism Cares and is a proud member of the new Family Travel Association. Cox & Kings, The Americas is a member of the family of brands under the global Cox & Kings umbrella, which is a publicly listed group with $2.5 billion in annual transaction value and operations in 23 countries globally. For more information on Cox & Kings, The Americas, please visit www.coxandkingsusa.com or call 1.800.999.1758.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.

If you feel you are qualified for this position and wish to be considered, please send your resume and cover letter to: jobs@coxandkingsusa.com

Senior Destination Specialist


Department: Destination Team (Inside Sales)
Reports to: Director, Destinations
Location: Los Angeles or New York (preferred but not required)

Position Summary

Cox & Kings is seeking experienced destination specialists (tour consultants) to join our team.

The ideal candidate will have over ten years of experience as a destination specialist, a proven record of designing and selling custom-tailored luxury and experiential trips, and a passion for providing excellent and rapid customer service to travel agents and clients.

Candidates with extensive knowledge of destinations, travel products and services in Asia, Europe, Latin America and Africa are highly encouraged to apply.

Responsibilities of the destination specialist include:

  • Qualifying leads and developing a deep understanding of travelers' needs, preferences and travel budgets
  • Designing detailed itineraries that inspire, reflect the travelers' preferences and budget, and are smart logistically
  • Converting proposed itineraries into bookings; meet and exceed targets related to sales, agent and client satisfaction, team work, and destination knowledge
  • Providing superior and rapid customer service that exceed agent and client expectations before, during and following a trip
  • Maintaining and deepening relationships with agents, clients, team members and local (in country, on-the-ground) partners; liaising with them to ensure that pre-trip and on-trip services are rendered smoothly and to address any needs or issues that arise. Conduct post-trip follow-up and understand clients' future travel needs
  • Ensuring company's CRM databases are kept up to date
  • Maintaining and developing further expertise on products and services offered in destinations; represent Cox & Kings and share expertise with colleagues and at consumer and trade events


Skills and requirements:

  • Minimum 7+ years of designing and selling custom-tailored luxury and experiential travel to Asia, Europe, Latin America and/or Africa
  • Proven track record in meeting and exceeding sales targets
  • Demonstrable (and first-hand) knowledge of products and services offered in the destinations listed above
  • Possess excellent customer service, written and verbal communication, and organizational skills
  • Proven ability to meet aggressive deadlines and to work with VIP clients and agents
  • Passion and ability to travel: participate/host familiarization trips and represent Cox & Kings at consumer and trade events on an ad hoc basis
  • Possess creativity and a get-stuff-done attitude; be a self-starter and a team player
  • Desire to be recognized as an industry leader, to be the "go to" person for the destinations your represent
  • Comfort and experience with CRM systems is a plus
  • Fluency in a foreign language such as Spanish, Japanese, Hindi or Chinese is not required but a plus


If you feel you are qualified for this position and wish to be considered, please send your resume and cover letter to jobs@coxandkingsusa.com.

About Cox & Kings

Established in 1758, Cox & Kings has been serving travelers for nearly 260 years. In the U.S., the company operates as a boutique tour operator specializing in custom-tailored luxury and experiential travel. Cox & Kings has been named "World's Leading Luxury Tour Operator" and "Asia's Leading Luxury Tour Operator" from the World Travel Awards and "World's Best Tour Operator" from Travel + Leisure. For more information, please visit jobs@coxandkingsusa.com.